Customer Service Administrator - Barnstaple

Smurfit Kappa Barnstaple, an innovative sheet plant specialising in litho print and complex service offerings, currently has an exciting opportunity for an enthusiastic, ambitious and self-motivated part time Customer Services Administrator to join the team.

Reporting to the Internal Sales & Design Manager, this role will be a key contributor of the customer services team and actively participate in the contribution of the Customer Service Department to achieve business targets and key performance criteria.

 

Key Responsibilities:

• To aid the Customer Service and other departments when needed, with general administration duties 
• To process specifications and orders onto the system 
• Updating and maintaining customer information
• To maintain specifications on the system and to ensure that the information relayed to production is correct and accurate
• To be the first point of contact to customers when calling into the office and supporting them in their requirements and if needed diverting them to the correct contact 
• Recording customer and business KPIs
• Support in generating customer account packs and providing customers with informative KPIs to track business performance 
• Support continuous improvement project work
• Support the Business Development Managers in providing timely and accurate information to customers 
• To ensure all relevant procedures under ISO9001-2000 are adhered to.
• Be the first point of contact for visitors to site, ensuring that all Covid-19 site restrictions and guidelines are adhered to.

 

Knowledge and Experience:

• Previous experience in a Customer Service role is essential.
• Educated to GCSE/O Level standard (Grade A-C)
• Good knowledge of all Microsoft Office software.
• Must be able to prioritise workload to achieve deadlines
• Must be a good team player but also able to work on their own
• Must have excellent communication skills
• Self-motivated and proactive.

 

Remuneration:

• Competitive salary
• 33 total days holiday per year including bank holidays
• Pension
• Personal development
• Flexible working applications will be considered

If you are interested in this exciting opportunity and would like to join the Barnstaple team, please follow the link below, click the Apply Now button and follow the on-line application process

https://skappa.etalent.net/sk-bas-csa-part-time-customer-services-administrator