Internal Account Manager - Whitehaven

Smurfit Kappa Composites, based in Whitehaven, Cumbria, currently have an exciting opportunity for an Internal Account Manager to join the team.  Reporting to the Commercial Manager, the IAM will work effectively as part of the IAM team to deliver excellent customer service to the customers of SKC.

Main Responsibilities

• Act as point of contact for existing as well as potential customers
• Ensure all relevant procedures under ISO9001-2015 are adhered to
• Receive sales enquiries and initiate the quotation process, obtaining the appropriate material prices from designated vendors (tube wraps, tinplate and components)
• Process sales orders, amendments and cancellations in a timely and efficient manner whilst ensuring customers are kept fully informed
• Raise purchase orders for customer requirements with the designated vendors ensuring that all materials are available to meet the scheduled date for production.
• Ensure excess or aged stocks are kept to an absolute minimum with all finished goods and raw materials being charged out to each client within their agreed guidelines and timelines 
• Liaise with various departments including planning, transport and external sales to ensure customer requirements are met
• Communicate with outside contractors regarding delivery of goods and also collection of goods as and when required

Skills and experience required

• Previous experience of working in a sales or customer service role
• Experience in managing key accounts
• Proficient in the use of Microsoft Office suite
• Experience in the use of a computerised sales order processing system for data entry and record maintenance 
• Excellent communication skills
• Knowledge of SAP would be advantage
  
   

If you are interested in this role and believe you have the right skills and experience, please click on the link below and follow the online application process.

 

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